Job Description
Executive/Sr. Executive, Supply Chain Management
Job Description

MTO-Client Support Team

Job Code: JID 2303-02


We are looking for a self-motivated and process-oriented person who is energetic and drives changes. He is expected to have a very good command at communication. He will be responsible for providing strategic support to increase profits, ensuring full-service to clients, working on corporate strategies, and providing market intelligence.

Roles and Responsibility

  • Strategic
  • Incorporate contemporary practices and solve strategic departmental problems
  • Develop and implement strategies to increase profits through upselling
  • Ensure clients receive exceptional service throughout the project lifecycle
  • Work collaboratively with corporate teams to develop and execute corporate strategies
  • Provide valuable market intelligence and insights to support business decisions.
  • Operational
  • Maintain constant communication with all patrons to provide updates
  • Routinely update clients and JVPs on project status to keep them informed.
  • Conduct regular site visits to ensure work is progressing as planned and follow-up on any issues.
  • Accompany clients and JVPs on vendor visits to select materials and products.
  • Prepare necessary documentation for clients and obtain necessary approvals.
  • Coordinate with various departments, including InterStudio, SCM, PMC, Accounts, Engineering, and Facilities Management to ensure seamless project execution.
  • Prepare Refund-Claim Statements accurately and in a timely manner.
  • Record and register post-handover issues and update the tracker.
  • Resolve post-handover issues promptly and process necessary payments.
  • Reconnect with old clients to enhance upselling opportunities.
  • Gather client feedback and identify areas for improvement.
  • Conduct NPS surveys and monitor for improvements in NPS scores

Job Nature



  • Bachelor’s degree in Business, Marketing, Sales or in a related field.
  • Fluent in English language (both in verbal and written communications).
  • Expert in using Microsoft Office Suit and CRM software
  • Strong negotiation and team working skills
  • Knows how to learn and change


We welcome freshers or candidates with 1-2 years of experience to apply, as we believe that individuals with diverse backgrounds and experiences bring unique perspectives and skills to our team.


  • Attractive compensation package
  • Career advancement opportunities
  • Performance-based incentive
  • Festival bonuses
  • Mobile and allowances
  • And others as per policy

Job Location


Last Date of Submission

3 April 2023